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Search Results For: customer
The Challenger Sale: Taking Control of the Customer Conversation (Unabridged)
Matthew Dixon & Brent Adamson
Gap Selling: Getting the Customer to Yes: How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price (Unabridged)
Keenan
Be Our Guest: Perfecting the Art of Customer Service
The Disney Institute & Theodore Kinni
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)
Joseph A. Michelli
Raise the Bar: An Action-Based Method for Maximum Customer Reactions (Unabridged)
Jon Taffer
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Unabridged)
Joey Coleman
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results (Unabridged)
Brent Adamson, Matthew Dixon, Pat Spenner & Nick Toman
Inspired: How to Create Tech Products Customers Love, Second Edition (Unabridged)
Marty Cagan
The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture (Unabridged)
Robert Spector & breAnne O. Reeves
Traction: How Any Startup Can Achieve Explosive Customer Growth
Gabriele Weinberg & Justin Mares
Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Unabridged)
Ben McConnell and Jackie Huba
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged)
Joseph A. Michelli
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Nick Mehta, Dan Steinman & Lincoln Murphy
The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand Out From The Crowd (Unabridged)
Allan Dib
Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Unabridged) [Unabridged Nonfiction]
Ben McConnell & Jackie Huba
The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Unabridged)
Matthew Dixon, Nick Toman & Rick DeLisi
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Unabridged)
Lee Cockerell
The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers (Bookbytes Executive Summary)
David Freemantle
The Automatic Customer: Creating a Subscription Business in Any Industry
John Warrillow
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Fred Reichheld & Rob Markey
What Is a Free Customer Worth? (Harvard Business Review)
Sunil Gupta, Carl F. Mela, Harvard Business Review
The Mom Test: How to Talk to Customers & Learn if Your Business is a Good Idea When Everyone is Lying to You
Rob Fitzpatrick
The Next 20 Years: How Customer and Workforce Attitudes Will Evolve (Harvard Business Review) (Unabridged)
Neil Howe and William Strauss
Epic Content Marketing: How to Tell a Different Story, Break through the Clutter, and Win More Customers by Marketing Less (Unabridged)
Joe Pulizzi
Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success (Unabridged)
Joshua Seiden
Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants, Second Edition (Unabridged)
Paul Cherry
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine (Unabridged)
Jeanne Bliss
Magnetic Marketing: How to Attract a Flood of New Customers That Pay, Stay, and Refer (Unabridged)
Dan S. Kennedy
Outside In: The Power of Putting Customers at the Center of Your Business (Unabridged)
Harley Manning & Kerry Bodine
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jeff Toister
Obviously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It
April Dunford
Tough Customer (Unabridged)
Sandra Brown
Customer Centricity: Focus on the Right Customers for Strategic Advantage
Peter Fader
People Love You: The Real Secret to Delivering Legendary Customer Experiences
Jeb Blount
Stop Trying to Delight Your Customers (Harvard Business Review) (Unabridged)
Matthew Dixon, Karen Freeman, Nicholas Toman
Finance Your Business (Unabridged)
Deaver Brown
The Customer Centricity Playbook: Create and Implement a Value-Driven Customer Strategy
Peter Fader & Sarah Toms
Board of Directors: Responsibilities, Opportunities, and 23 Questions to Ask the CEO (Unabridged)
Deaver Brown
At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
Frank Eliason
Lean Six Sigma: The Ultimate Guide to Lean Six Sigma, Lean Enterprise, and Lean Manufacturing, with Tools Included for Increased Efficiency and Higher Customer Satisfaction (Unabridged)
James Edge
Continuous Discovery Habits: Discover Products That Create Customer Value and Business Value (Unabridged)
Teresa Torres
How to Stop Customers from Fixating on Price (Unabridged)
Marco Bertini, Luc Wathieu
Winning on Purpose: The Unbeatable Strategy of Loving Customers
Fred Reichheld, Darci Darnell & Maureen Burns
The Customer Success Professional's Handbook: How to Thrive in One of the World’s Fastest Growing Careers – While Driving Growth for Your Company
Ashvin Vaidyanathan & Ruben Rabago
Where Are the Customers' Yachts?: Or A Good Hard Look at Wall Street
Fred Schwed
The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback
Dan Olsen
Think Like Your Customer: A Winning Strategy to Maximize Sales By Understanding and Influencing How and Why Your Customers Buy
Bill Stinnett
Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption (Unabridged)
Thales S. Teixeira & Greg Piechota
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
John R. DiJulius, III
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